At Wonder Goodies (A Brand by Raizada Global Private Limited) or www.lagoodies.com, we strive to ensure customer satisfaction. While we generally do not accept returns or refunds for confirmed orders, we are committed to finding fair and amicable solutions in the following situations:
In case of Damaged Product
- Wonder Goodies (A Brand by Raizada Global Private Limited) or www.lagoodies.com needs to be notified of damaged product within 5 days from delivery date via email to care@lagoodies.com
- In the email, order number, Image of the Invoice, 1 Outer Box Image, 2 Clear Images of Damaged Product to be sent.
- In case of Multiple item shipments, only the affected product can be Returned and Replaced.
- We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
In case of Missing Product
- Wonder Goodies (A Brand by Raizada Global Private Limited) or www.lagoodies.com needs to be notified of missing product within 5 days from delivery date via email to care@lagoodies.com
- In the Email, Order number, Image of the Invoice, 1 Outer Box Image, 2 Clear Images of the Opened Box with all items received to be sent.
- We will be Unable to accept a Refund Request. But we will be happy to promptly re-send the Missing Product.
In case of Spoiled Product
-
- Wonder Goodies (A Brand by Raizada Global Private Limited) or www.lagoodies.com needs to be notified of spoilage of product within 10 days from delivery date via email to care@lagoodies.com
- In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared.
- We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
- We will work with you on providing an amicable solution.
- Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
Important Note:
-
Emails will be responded to within 24-48 hours, and full assistance will be provided thereafter.